I am aware that there appear to be some problems when running NetScore on the recently released iOS 13 operating system released by Apple. I am working on resolving these. However, in the mean time, if you can avoid upgrading to iOS13 NetScore will continue to work as you expect.
To see this working, head to your live site.
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A new version of NetScore has just dropped. V2.2.1 just does a bit of tidying up and makes the app more compatible with iOS13. Download it now from the App Store